Register as retailer/hairdresser
Need to return something to us?
Our customer service is just an email or a call away to resolve any problems with your order or delivery.
If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
Please contact firstname.lastname@example.org and send us your order number and with a picture of the faulty goods. Alternatively you can make your request from Monday to Friday 10 am - 4 pm by calling the following telephone number: 0049 (0) 5751 981 91 0
CANCELLATIONS AND RETURNS
You have a leagl right to cancel a contract which starts from the date we confirm your order has been despatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.
Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.
Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.
If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched.
Please notify us about your cancellation by calling the following number: 0049 (0) 5751 981 91 0
If you want to return the goods, please send an email to our service team: email@example.com or call us between Monday and Friday 10 am - 4 pm.
SHIPPING AND DELIVERY TIME
You want to know where your package is? We will send you a shipping confirmation by e-mail as soon as your Khadi order is sent. In this email you will find a tracking code from DHL, which allows you to track your package‘s way.
Please note our delivery promise of 1-2 business days after receipt of your order. There is no processing on weekends.
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